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Change is… good?

We have a new dentist in the office where I work. We’ve only worked with him for a couple days and already our workplace feels like it has been turned upside down. Or, maybe it’s more accurate to say that it feels like an alternate universe. Like, is this really happening? I don’t mean to be so dramatic, but this is a huge change for us all. I’ve worked there nearly nine years and I’ve been a patient there since I was four years old. Everyone else has worked there even longer than me. It’s located in a small town and it definitely feels homey and laid back. Well, at least until recently.

We all know that we need to produce more to keep the practice going and be more successful. But, I think my coworkers feel something similar to what I feel: will reaching for his stated production goals come at the expense of patient relationships? Our schedule generally has one operative chair column with another for work-in patients or to help catch up if we get behind and one (sometimes two) columns of hygiene patients. Obviously we need to grow. He would like three columns of operative and three columns of hygiene. My first question: are there even enough potential patients in the surrounding area to fill these chairs? My second question: if we do actually fill a schedule like this, how will the doctor develop and maintain good patient relationships? Our patients are used to having a dentist who remembers their parents and/or their kids and asks how they are doing. They are used to having a dentist who often has a conversation with them while waiting for the anesthetic to kick in, not one who numbs and runs every time.

I think we all fear that our office is going to turn into a factory. I can’t help but picture patients on an assembly line.

I hope I’m worrying for nothing and we’ll end up with a more modern and successful practice that patients will recommend to their friends and family. We’ll see.

Any comments you have on this will be appreciated.